Idiomas disponibles
Idiomas disponibles
Q&A：
Q：No sound comes from headphones,what should I do?
A: Check whether the signal light on the transmitter stays red, if not, please try the following:
1.Make sure the charging dock is connected to a power source.
2.Make sure the headphones have been turned on.
3.Do not plug into any ports labeled as "AV IN".
4.If your TV has a 3.5mm audio output,please make sure the 3.5mm audio cable is plugged into the
audio-out port behind the TV. Do not plug it into any audio-in port behind the TV.
5.If your TV has RCA outputs,please make sure the RCA adapter cable is plugged into RCA output ports
behind the TV. Do not plug it into any RCA input ports behind the TV.
6.Please make sure that your audio device is turned on and in play mode.
7.If connecting the transmitter to a TV with a 3.5mm audio-out port,please do not mute your TV.
8.Instead of TV,connect to your phone to test.
9.If the steps above did not resolve your issue, contact us for help.
Q: The volume is not loud enough, what should I do?
A: Turn up your TV's volume to the maximum level.
Q: Headphones HW1 cannot get charged, what should I do?
A: Check whether the charging light on the charging dock keeps flashing green, if not, please try the
followings:
1.Make sure the charging dock is connected to a power source.
2.Make sure the charging contacts under the headband match well with the charging pins on the charging
dock. The charging indicator keeps flashing green once charging starts and it stops flashing and stays
green when the headphones are fully charged.
Q: How to pair two headphones HW1 with one transmitter?
A: When a pair of HSpro TV headphones HW1 has successfully paired with the transmitter, press and hold
the power button of a second pair of headphones HW1 until the power indicator on the right ear cup stays
red, and the signal indicator on the left ear cup keeps flashing green.
Unplug the power adaptor from the yellow charging port on the transmitter, and plug the power adaptor
back into the yellow charging port, the you can hear a beep from the second pair of headphones, and the
green signal indicator on the lest ear cup stops flashing and stays green. Then the two headphones are
paired with the transmitter.
Q:Sound only comes from headphones. What should I do if I need sound coming from headphones
and TV simultaneously?
A:Please refer to the steps for connecting the transmitter to a TV with RCA outputs.
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