Idiomas disponibles
Idiomas disponibles
GB
IKRA Warranty conditions
Warranty cIKRA onditions
Warranty period:
IKRA provides a warranty for a period of 2 years in accordance with the following conditions for defects in IKRA products
that are proven to be due to a manufacturing or material defect within the warranty period. The warranty period begins with
the purchase, so that the date on the original purchase receipt is decisive.
Warranty provider:
ikra GmbH, Schlesier Straße 36, D-64839 Münster-Altheim, Germany (hereafter referred to as IKRA)
Area of validity:
The warranty is only intended for consumers. A consumer (hereafter referred to as the purchaser) is any natural person
who concludes a legal transaction for purposes that are predominantly attributed neither to commercial activities nor to
self-employed work-related activities. The warranty is valid for IKRA products purchased within the EU.
No restriction of the legal rights of the purchaser:
The purchaser's warranty claims arising from the purchase contract with the seller as well as statutory rights are not affected
by this warranty, the claiming of the aforementioned rights is free of charge.
The warranty shall not apply or shall expire in the following cases:
• Batteries, chargers and accessories that are due to use or other natural wear
• Demonstration devices / used products
• Defects due to improper or inappropriate use, e.g. commercial use, non-observance of operating instructions, use other
than for the intended purpose, lack of maintenance and care
• Defects that arise from the use of incorrect accessory parts
• Defects due to external influences, e.g. transport damage, weather damage, impact or breakage
• IKRA products on which modifications or additions have been made or which have been completely or partially
dismantled
• Defects caused by incorrect voltage (mains voltage), e.g. when used abroad
• Repairs with non-original parts (original spare parts can be found here: www.ikra.de/ersatzteile/)
• Use of force, deliberate overloading of the motor
Repairs under warranty may only be carried out by authorised workshops, otherwise the warranty shall be voided. Service
addresses can be found at www.ikra.de/serviceadressen.
Enforcement of the warranty (warranty claim):
If the product does not function during the warranty period or does not function as intended for use, this is a warranty claim.
In the event of a warranty claim, IKRA shall bear the repair and material costs for defective parts.
The competent staff of the IKRA customer hotline and technical hotline are available to the purchaser for advice and
assistance during the entire warranty period and can check to what extent a replacement part can remedy the defect without
sending for repair.
Tel: +49 (0) 6071-3003-0
E-mail: [email protected]
If only a repair can remedy the defect, you can use our report form within Germany, providing important data (including
the receipt), so that the return is free of charge for you:
www.ikra.de/defektes-produkt
Shipping costs incurred from or within countries other than Germany, as well as customs and import duties, shall be borne
by the purchaser.
If a repair is uneconomical, IKRA reserves the right to provide the purchaser with a replacement device (incl. successor
models). The refund of the purchase price is excluded within the scope of the warranty. A repair or replacement device
does not lead to a new start of the warranty, IKRA does not provide the purchaser with loan devices during the repair.
The assignment of any claims against this warranty is excluded. The laws of the Federal Republic of Germany shall apply to
this contract, with the exception of the UN Convention on the International Sale of Goods (CISG). The place of performance
for the warranty obligation is Germany.
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