TROUBLESHOOTING
Please refer to the list below if you experience any of the following issues during product use.
It may not be a malfunction.
Nothing is displayed on the screen.
•
Is the monitor's power cord plugged in?
- Check if the power cord is correctly plugged into the power outlet.
•
Is the monitor's adapter plugged in?
- Make sure to use the adapter that is provided in the product package.
- If the monitor is in sleep mode (standby mode), move the mouse, or press any key on the keyboard, to
switch the display on.
- Check if the computer is turned on.
•
Is the monitor powered on?
- Check if the input setting is correct. ([Settings] > [Input])
•
Is the [The screen is not currently set to the recommended resolution.] message being displayed?
- This occurs when signals transferred from the PC (graphics card) are out of the recommended horizontal or
vertical frequency range of the monitor. Please see the "PRODUCT SPECIFICATION" section of this manual to
set the appropriate frequency.
•
Is the [No Signal] message being displayed?
- This is displayed when the signal cable between the PC and the monitor is missing or disconnected. Check
the cable and reconnect it.
•
Is the [Out of Range] message being displayed?
- This occurs when signals transferred from the PC (graphics card) are out of the horizontal or vertical
frequency range of the monitor. Please see the "PRODUCT SPECIFICATION" section of this manual to set the
appropriate frequency.
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Do you see an "Unrecognized monitor,
•
Have you installed the display driver?
- Be sure to install the display driver from our web site: https://www.lg.com.
- Make sure to check if the graphics card supports
The screen retains an image.
•
Does image sticking occur even when the monitor is turned off?
- Displaying a still image for a prolonged time may cause damage to the screen, resulting in the retention
of the image.
- To extend the lifetime of the monitor, use a screensaver.
Screen display is unstable and shaky. / Images displayed on the monitor leave shadow trails.
•
Did you select the appropriate resolution?
- If the selected resolution is HDMI 1080i 60/50 Hz (interlaced), the screen may be flickering. Change the
resolution to 1080p or the recommended resolution.
monitor found" message?
function.
