Delivery Terms - Tecno-gaz ONE Manual Del Usuario

DELIVERY TERMS

1. All goods delivered must be packaged in their original packaging. If the goods are
delivered in a non-genuine packaging, a charge will be applied to restore the
original packaging.
2. All goods must be delivered CARRIAGE PAID.
3. The client shall ask a written authorization to TECNO-GAZ sales dept. before
returning the goods by means of the "Form for Client's Returned Goods
Management" (CMM002) in compliance with the requirements of TECNO-GAZ
Quality Management System (ref. CMP003, CMI009).
4. The document accompanying the returned goods shall show:
• the TECNO-GAZ product ode/item no.;
• the number of the TECNO-GAZ purchase invoice or shipment document;
• the product serial number and batch number;
• a description of the goods returned;
• the number of the Form for Client's Returned Goods Management"
(CM-M-002) or a copy of the same attached.
5. Returned goods are considered as accepted only after they have been examined. If
they prove non-conforming, they may be sent back to the consignor at TECNO-GAZ
full discretion.
6. Charges will be applied to restore and test the returned product.
7. Parts replaced under guarantee must be returned, carriage paid, to TECNO-GAZ.
8. If the parts are not returned, their cost will automatically be debited to the
recipient.
9. TECNO-GAZ does not accept goods returns from end users.
10.Goods sent to TECNO-GAZ for repair are managed as returned goods.
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