Philips AC3039 Manual Del Usuario página 18

Problem
The Wi-Fi setup is
not successful�
8 Guarantee and service
If you need information or if you have a problem, please visit the Philips
website at www�philips�com or contact the Philips Consumer Care Center
in your country (you can find its phone number in the worldwide guarantee
leaflet)� If there is no Consumer Care Center in your country, go to your local
Philips dealer�
Order parts or accessories
If you have to replace a part or want to purchase an additional part, go to your
Philips dealer or visit www�philips�com/support�
If you have problems obtaining the parts, please contact the Philips Consumer
Care Center in your country (you can find its phone number in the worldwide
guarantee leaflet)�
EN
16
Possible solution
• If the router your purifier is connected to is dual –
band and currently it is not connecting to a 2�4GHz
network, please switch to another band of the same
router (2�4GHz) and try to pair your purifier again� 5GHz
networks are not supported�
• Web authentication networks are not supported�
• Check if the purifier is within range of the Wi-Fi router�
You can try to locate the air purifier closer to the Wi-Fi
router�
• Check if the network name is correct� The network
name is case-sensitive�
• Check if the Wi-Fi password is correct� The password is
case-sensitive�
• Retry the setup with the instructions in section 'Set up
the Wi-Fi connection when the network has changed' �
• The Wi-Fi connectivity can be interrupted by
electromagnetic or other interferences� Keep the
appliance away from other electronic devices that may
cause interferences�
• Check if the mobile device is in airplane mode� Make
sure to have the airplane mode deactivated when
connecting to the Wi-Fi network�
• Consult the help section in the App for extensive and
up-to-date troubleshooting tips�