Hepha Trekking 7 Manual Del Usuario página 15

Warranty
a warranty claim.
If you are the 2nd user, the warranty term is calculated from the original date of delivery
from Hepha or authorised retailers. The 1st owner purchase proof must be attached.
Valid proof of purchase:
— Order number from online purchases made through Hepha
— Sales invoice
4. Warranty coverage
The warranty covers defects in workmanship and material and all original non-wear and
tear components.
5. Exclusion range of warranty
Wear parts like chain or belt, brake pad and brake disc, inner tubes and tyres, brake fluid,
rims, handles, saddle, front and rear fender sets, pedals, kickstand and carrier are not
part of the 2-year warranty, but we still guarantee the non-defects in workmanship and
material when you receive the products from Hepha or authorised retailers.
The warranty likewise excludes all damage resulting from insufficient care and mainte-
nance, excessive wear, accidents, cycle overloading, components fitted incorrectly, and
cycle alterations through the attachment and modification of additional components.
The warranty also does not apply if the cycle is used for improper sports activities, such as
performing jumps for which the cycle category was not intended, in the event of any other
type of overuse, and in cases where recommendations contained in our original operating
manual or made by our retailer are disregarded.
This warranty does not affect any further claims which you may be entitled to make
against the retailer under the statutory guarantee, such as your right to a discount, return
or compensation. The warranty and guarantee rights coexist. This guarantee will expire
and not restart in the event that a frame is replaced under warranty.
When purchasing your cycle, under this warranty or any other problems must be
addressed exclusively to the retailer from whom you purchased your cycle. To ensure
these are handled smoothly, full proof of purchase and cycle documents must always be
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submitted. The retailer will then contact us for further action if necessary. Should you
authorize another retailer to submit a claim, further costs may be incurred as a result.
These costs are your own responsibility and will not be covered by us.
HEPHA GmbH reserves the right to charge a handling fee for unjustified complaints.
If your product turns out to have a defect during its warranty period, please contact us via
email([email protected]) and let us know what we can do to help you.
Warranty
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