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8 Troubleshooting
This chapter summarizes the most common problems you could encounter with the
appliance. If you are unable to solve the problem with the information below, contact
the Consumer Care Center in your country.
Problem
The air purifier
does not work
even though it is
plugged in to the
power socket and
switched on.
The air purifier
does not work
even though it is
switched on.
The air purifier
accidentally powers
off.
The airflow that
comes out of
the air outlet is
significantly weaker
than before.
The air quality
does not improve,
even though the air
purifier has been
operating for a long
time.
The color of the air
quality light always
stays the same.
14
EN
Possible solution
•
Check if the front cover is properly installed.
•
The filter replacement code has been displaying on the
screen but you have not replaced the corresponding filter
yet. The appliance will be locked if you keep using the
expired filter. In this case, replace the filter and reset the
filter lifetime counter.
•
The filter replacement indicator has been on continuously
but you have not replaced the corresponding filter, and the
air purifier is now locked. In this case, replace the filter and
reset the filter lifetime counter.
•
The air purifier restarts automatically and goes to the
previous mode when the power resumes.
•
The pre-filter is dirty. Clean the pre-filter (see chapter
"Cleaning").
•
One of the filters has not been placed in the air purifier or
the filter is not placed properly. Make sure that all filters are
properly installed in the following order, starting with the
innermost filter:
1) NanoProtect filter Series 3 (FY1410); 2) NanoProtect filter
Active Carbon (FY1413) 3) pre-filter.
•
The air quality sensor is wet. Make sure that the air quality
sensor is clean and dry (see chapter "Cleaning").
•
The air quality sensor is dirty. Clean the air quality sensor
(see chapter "Cleaning").
