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Troubleshooting
Having trouble completing installation? Don't worry, it's usually an easy fix.
PROBLEM
Air Conditioner
will not start
Air Conditioner does not cool
as it should
Air Conditioner
is freezing up
Remote Control
is not working
Water is dripping outside
Water is dripping inside the
room
Water collects in the
base pan
Digital Display reads
"E1", "E2"
The buzzer responds
abnormally
When
appear on the
display , remote control,
APP and panel buttons can
not control the device
POSSIBLE CAUSES
The air conditioner is unplugged
The fuse is blown/circuit breaker
is tripped
Power Failure
The current interrupter device is tripped
Airflow is restricted
The temperature control may not be set correctly
The air filter is dirty
The room may be too warm
Cold air is escaping
The Cooling Coils are frozen
Ice blocks the air flow and stops the air
conditioner from cooling the room
The batteries are inserted incorrectly
The batteries may be dead
Hot and humid weather
The air conditioner is not correctly tilted outside
Moisture removed from the air is draining into the
base pan
A sensor has failed
Energy management systems are controlling
devices through networks
When the device is responding to the Demand
Response (DR) signal of the energy management
system, the user can only control the device
startup and light, the setting temperature may
rise and the compressor may stop running.
• Make sure the air conditioner is plug is pushed
completely into the outlet
• Check the house fuse/circuit breaker box and
replace the fuse or reset the breaker
• The unit will automatically re-start when power
is restored
• There is a protective time delay (approx. 3
minutes) to prevent damage to the compressor.
For this reason, the unit may not start normal
cooling for 3 minutes after it is turned back on.
• Press the RESET button located on the power
cord plug
• If the RESET button will not stay engaged,
discontinue use of the air conditioner and
contact a qualified service technician.
• Make sure there are no curtains, blinds, or
furniture blocking the front of the air conditioner
• Lower the set thermostat
tempera ture
• Clean the filter. See the Cleaning
and Care Section of the manual
• Please allow time for the room to cool down
after turning on the air conditioner
• Check for open furnace registers and cold air
returns
• See "Air Conditioner Freezing Up" below
• Set the Mode to High Fan or
High Cool and set the thermostat to a higher
temperature
• Check the position of the batteries
• Replace the batteries
• This is normal
• For proper water drainage, make sure the air
conditioner is slightly tilted downward from the
front of the unit to the rear
• This is normal for a short period in areas with
low humidity and nor mal for a longer period in
areas with high humidity
• Contact customer service
• Disconnect the device from the network
• Wait for the Response time to close, or press
for three seconds to exit the Demand
Response (DR) signal.
12
SOLUTIONS
