On rare occasions, a newly purchased VERTAGEAR product may be delivered in non-working order. We are working to avoid these issues, but unfortunately,

these situations may arise from time to time. Within the 15 calendar days of purchase, should you experience an issue with your new VERTAGEAR product, we

ask you to return the product to the place where it was originally bought. You will be required to give a proof of purchase according to their policy.

SHIPPING

VERTAGEAR reserves the right to request the damaged/defective product be returned prior to allocating a solution. Based on company policy, customers are

responsible for shipping costs to ship back the defective item for RMA repair/replace. Once the item is repaired/replaced, VERTAGEAR will ship the item back

to the customer. Shipping methods will be at VERTAGEAR's discretion. VERTAGEAR will not be able to ship repaired/replaced items in the same method as the

customer's because not only would this not be efficient, but it may delay the return of the repaired/replaced item. Therefore, VERTAGEAR reserves the rights

to ship according to what it deems the most efficient standard method of shipping.

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