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Troubleshooting Tips... Before you call for service
Problem
Water won't pump
out of the tub
Sanitized light does
not illuminate at the
end of the cycle
Noise
A white film on
glassware, dishware
and the interior
Forget to Add a Dish?
Additional items may be added to the dishwasher at any time, ideally items would be added shortly after starting a
wash cycle.
1
Open the door to interrupt the cycle. Pull the door
handle to release the door.
2
Do not open the door all the way until the water spray
action stops. Steam may rise out of the dishwasher.
18
Possible Cause
Drain is clogged
The door was opened and
the cycle was interrupted
during final rinse
The incoming water
temperature was too low
Normal operating sounds:
Beeping at the end of the
cycle
Detergent cup opening
Water entering dishwasher
Motor stops and starts at
various times during cycle
Spray arms start and stop
at various times
Drain pump sounds during
pump out
Drain pump starts and
stops several times during
each drain
Rattling dishes when the
spray arm rotates
Rattling silverware against
door during wash
This problem is likely
caused by a low quality
phosphate-free dishwasher
detergent
What To Do
If you have an air gap, clean it. See the Care and
cleaning section. (Built-In Models Only)
If the dishwasher drains into a disposer, run disposer clear.
Check to see if your kitchen sink is draining well. If not,
you may need a plumber.
Do not interrupt the cycle by opening the door during the
wash cycle.
Raise the water heater temperature to between 120°F
and 150°F.
These are all normal. No action is required.
Make sure dishes are properly loaded. See the Loading
section.
Tall utensils may be placed in the upper rack to avoid
bumping against inner door during wash cycle.
To remove the white film, run your dishes through a
dishwasher cycle with citric acid. Use a WD35X151 citric acid
kit found online. Otherwise, use high quality rinse agents such
as Cascade
Platinum™
®
Dishwasher Cleaner
found at your local grocery store.
Pour the citric acid in the detergent cup and close the cover.
Place the filmed but otherwise clean glassware and dishware
in the dishwasher. Leave silverware and other metal items
out of the dishwasher. Turn the dishwasher on and let
it run through a complete cycle without detergent. The
glassware, dishware, and dishwasher should come out film
free. Alternatively, a vinegar rinse may be used. Pour 1 cup
of vinegar into dishwasher just after the detergent cup opens
and let the dishwasher complete its cycle.
This may be repeated several times a year as needed.
The use of high quality rinse agents such as Cascade
Platinum™ Power Dry™ Rinse Aid or
Rinse Aid
may help minimize a repeat build up of film.
Also, the use of high quality detergents such as Cascade
Platinum™ ActionPacs™ or
Dishwashing Detergent
3
Add additional items.
4
Press Start and close the door within 4 seconds to
resume the cycle.
Dishwasher Cleaner or Finish
Finish
Jet-Dry
®
Finish
Quantum
Automatic
®
®
will help prevent film build-up.
49-4000275 Rev 1
®
®
®
®
