Cleco NeoTek 937731PT Instrucciones De Montaje página 11

8 Troubleshooting
Problem
Accessory does not work
Application is not
loaded
Barcode is not read
9 Cleaning instructions
The window must be clean. If the window is dirty, the barcode may not be read.
 Clean it regularly—or immediately, if it becomes dirty—using a damp cloth and a conventional window
cleaner.
 Do not use acidic cleaners or acetone. These can dissolve the plastic.
 Remove suspension bail.
Apex Tool Group
Possible cause
Accessory not activated by software
Accessory not properly installed
Accessory defective
Tool defective
Wrong software on TIM
Wrong software on STMD-H
TIM defective
Measurement card software is not
recognized
No application on the tool
CAN bus communication not
possible
Barcode damaged
Wrong barcode type used
Wrong barcode type parameterized
P2399MA | 2019-06
Measure
 See Troubleshooting
 Check installation
 Replace accessory
 Replace tool
 Perform software update with
correct software
 Perform software update with
correct software
 Send tool for repair
 Use correct measurement card
software
 Perform software update with
correct software
 Make sure the tool is installed
correctly
 Make sure the correct TIM soft-
ware is used
 Use another barcode
 Use another barcode type
 Enable barcode type on the
controller
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EN
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