Idiomas disponibles
Idiomas disponibles
FAQ
Problem Type
What should I do when the vacuum-mop does not
turn on?
What should I do when the vacuum-mop does not
charge?
Why doesn't the vacuum-mop return to the dock to
charge?
What should I do when the vacuum-mop does not
work as expected?
Vacuum-mop makes a strange noise.
Why doesn't the vacuum-mop clean as efficiently as
before, or leave dust behind?
Vacuum-mop cannot connect to Wi-Fi.
The vacuum-mop's battery may be low when the ambient temperature is below 0°C or
above 40°C, please only use the vacuum-mop in environments with a temperature in the
range of 0–40°C. Please charge it before use.
Check whether the power cord is properly plugged into both the charging dock and the
power outlet, and make sure the charging contacts are clean. If not, please wipe the
charging contacts on both the dock and the vacuum-mop clean with a dry cloth.
Check whether there are too many obstacles around the charging dock, place the dock
in a location without any obstacles around it. Make sure there are no obstacles within 0.5
meters on both sides, nor within 1.5 meters in front of the charging dock.Please clean the
dock's signaling area.
Turn off the vacuum mop, and turn it on again.
A foreign object might be caught in the brush, side brush, or one of the main wheels.
Stop the vacuum-mop and remove any debris.
Please check whether the dust compartment is full, if so empty it. Furthermore, please
check the filter and clean it if necessary, and also check whether there is anything
wrapped around any of the brushes.
Something is wrong with the Wi-Fi connection. Reset the Wi-Fi, then try reconnecting.
Location permissions are not enabled. Please ensure your device has location permissions
enabled for the Mi Home/Xiaomi Home app.
The Wi-Fi signal is weak. Make sure the vacuum-mop is in an area with good Wi-Fi coverage.
The vacuum-mop does not support a 5 GHz Wi-Fi connection. Make sure the vacuum-mop
is connected to a 2.4 GHz Wi-Fi connection.
The Wi-Fi network user name or password is incorrect. Make sure the user name and
password used to connect to your Wi-Fi network are correct.
Solution
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