Troubleshooting
Many occuring problems could be solved by yourself without specific expertise. In case of a
problem please check all shown possibilities and follow below instructions before you contact
an after sales service. See CUSTOMER SERVICE.
WARNING!
► Before maintenance, deactivate the appliance and disconnect the mains plug from
the mains socket.
► Electrical equipment should be serviced only by qualified electrical experts, because
improper repairs can cause considerable consequential damages.
► A damaged supply should only be replaced by the manufacturer, its service agent or
similarly qualified persons in order to avoid a hazard.
Problem
The compressor does
not work.
The appliance runs
frequently or runs for
a too long period of
time.
The inside of the
refrigerator is dirty
and/ or smells.
34
Troubleshooting
Possible Cause
Mains plug is not connected in
the mains socket.
The appliance is in the
defrosting cycle
The indoor or outdoor
temperature is too high.
The appliance has been off
power for a period of time.
A door of the appliance is not
tightly closed.
The door has been opened too
frequently or for too long.
The temperature setting for
the freezer compartment is
too low.
The door gasket is dirty, worn,
cracked or mismatched.
The required air circulation is
not guaranteed.
The inside of the refrigerator
needs cleaning.
Food of strong odour is stored
in the refrigerator.
Possible Solution
Connect the mains plug.
This is normal for an automatic
defrosting
In this case, it is normal for the
appliance to run longer.
Normally, it takes 8 to 12 hours
for the appliance to cool down
completely.
Close the door/drawer and
ensure the appliance is located
on a level ground and there is
no food or container jarring
the door.
Do not open the door/drawer
too frequently.
Set the temperature higher
until a satisfactory refrigerator
temperature is obtained. It
takes 24 hours for the
refrigerator temperature to
become stable.
Clean the door/drawer gasket
or replace them by the
customer service.
Ensure adequate ventilation.
Clean the inside of the
refrigerator.
Wrap the food thoroughly.
CONTENTS