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8.2
General Troubleshooting
The following list provides some helpful hints for troubleshooting common challenges when using the cleaner.
User Issue
The cleaner does not stay
on the pool surface or is
floating excessively
The cleaner is not
climbing walls
The cleaner is not moving
Cable is tangling in
the pool
The cleaner is not cleaning
the pool effectively
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Possible Cause
There is air trapped inside the
cleaner housing
The filter canister is full or dirty
The filter canister is full or dirty
Confirm appropriate pool chemistry Speak with your pool service professional. Do
Not connected to electricity
Cycle not started
Reset needed
Cable is not spread evenly in
the water
Filter canister is full or dirty
Brushes are worn
Cable is excessively tangled
Polaris
®
Suggested Solution
Remove cleaner from pool and re-submerge (see
Install and Submerge the Cleaner).
Dispose of debris and thoroughly clean the filter
canister with mild soap and a soft brush. Then,
re-submerge the cleaner (see Clean the Filter
Canister).
Dispose of debris and thoroughly clean the filter
canister with mild soap and a soft brush. Then,
re-submerge the cleaner (see Clean the Filter
Canister).
not leave cleaner in the pool during any chemical
treatments.
The outlet the control box is connected to, is not
supplying electrical power. Check that the outlet
to which the control box is connected is receiving
electricity.
Press the Start button to initiate a cleaning cycle.
Disconnect the unit power and reconnect after
20 seconds. If the problem is not resolved, contact
your local retailer to request a diagnostic review or
contact Technical Support at 1-800-822-7933.
Verify the floating cable enters the water near the
middle of the pool length. Spread all of the floating
cable carefully in the pool, ensuring there are no
kinks or coils. Ensure the cable is not too tightly
wrapped or coiled when storing. If the problem
persists, lay the cable straight in the sun to relax
it and remove kinks. Follow the procedure in Cord
Tangling to avoid and correct tangled cord.
Dispose of debris and thoroughly clean the filter
canister with mild soap and a soft brush. Then,
re-submerge the cleaner (see Clean the Filter
Canister).
Check the wear indicator(s). Contact your local
dealer for spare parts.
Untangle the twisted cord and lay in sun to reduce
memory (see Cord Tangling).
Robotic Pool Cleaner | Owner's Manual
