Troubleshooting
Problem
The hob cannot be
turned on.
The touch controls are
unresponsive.
The touch controls are
difficult to operate.
The glass is being
scratched.
Some pans make
crackling or clicking
noises.
Possible causes
No power.
The controls are locked.
There may be a slight film
of water over the controls or
you may be using the tip of
your finger when touching
the controls.
Rough-edged cookware.
Unsuitable, abrasive
scourer or cleaning
products being used.
This may be caused by the
construction of your
cookware (layers of
different metals vibrating
differently).
Make sure the hob is connected to the
power supply and that it is switched on.
Check whether there is a power outage
in your home or area. If you've checked
everything and the problem persists, call
a qualified technician.
Unlock the controls. See section 'Using
your induction cooktop' for instructions.
Make sure the touch control area is dry
and use the ball of your finger when
touching the controls.
Use cookware with flat and smooth
bases. See 'Choosing the right
cookware'.
See 'Care and cleaning'.
This is normal for cookware and
does not indicate a fault.
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What to do