Error
The motor is not running
The drive wheel does not turn
The motor stops while it is running
After charging it, the item does not switch
on or it switches off after a few km.
The battery does not charge or the item
does not switch on
Error code table
Error code
E1
E2
E3
E4
E5
E6
E7
E8
11. TROUBLESHOOTING
Cause
Electrical issue, error code
present
Problems with the brakes
Motor is blocked
Motor overheating
Presence of error code
Damaged battery
Connection problems
The battery is not connected
(models with removable battery)
The battery is depleted
Damaged battery
Problems with the battery
charger
Definition
Motor connectivity fault
MOS fault or short-circuit motor phase
Brake sensor malfunction
Electronic handlebar fault
Low voltage protection
Instrument/command communication failure
High voltage protection
Control unit/BMS fault
21
Solution
Request technical assistance
Adjust the brakes; if the
problem persists, request
technical assistance
Check that the wheel is properly
tightened, check that the wheel
turns without starting the
vehicle. If the problem persists,
request technical assistance
Stop the vehicle and wait for
it to cool
Request technical assistance
Request technical assistance
Request technical assistance
Check that the power connector
is connected.
Charge the battery to 100%
Request technical assistance
Replace the battery charger