b. Any kind of damage on electric cables is excluded from
guaranty, unless the fault arises due to a material or
manufacturing flaw. Damaged mains cables are not being
repaired by the manufacturer due to safety reasons
(explanation: moisture that gets into the cable often leads
to subsequent corrosion and short circuits).
c. Guaranty does not cover damages caused by external
influences such as pushing, knocking over or falling after
purchase.
d. Further guaranty claims for covering subsequent damages
caused by the device are excluded, provided the
exclusion is legally permitted.
Expiring of guaranty
Guaranty obligations are void if:
• the information for use was not followed and the device
was exposed to negligent, improper or unsuitable use,
maintenance and repair;
• the device was damaged by external force, external
influences or intentionally;
• third party spare parts not approved by the company sera
were installed;
• the filter was operated without water;
• the filter was used for marine water filtration.
Our obligations
In case of a guaranty claim, the sera GmbH at their own
discretion obliges to either repair the device, or to replace or
repair the faulty part, or to replace the device with a
functioning product of the same value.
Your obligations
Important: In case the device is faulty, please first consult
our retailer where you purchased the device and let him
check whether a guaranty case is applicable before you turn
in the device as a complaint. This is the only way to avoid
unnecessary freight costs you could possibly be charged for.
Then turning the device in it must be carefully protected
against possible transport damages.
Manufacturer contact
sera GmbH
Borsigstraße 49
52525 Heinsberg
Germany
Phone:
Fax:
Hotline:
E-mail:
Homepage:
10
+49 2452 9126-0
+49 2452 5922
+49 2452 9126-15
www.sera.de