Warranty, Service, Repairs - Beem Tea Joy Prestige Manual De Instrucciones

12 Warranty, service, repairs

This high quality product from BEEM has been made in accordance with the latest
manufacturing methods.
We guarantee that this high-quality product is in perfect condition. We will remedy all
material or manufacturing defects free of charge within the guarantee period.
Warranty exclusion: The warranty specifically excludes defects that have been caused
by incorrect manipulation, disregard of the operating instructions and safety notes, use
of force, alterations, attempts at self-repair or repair attempts undertaken by unqualified
third parties. Also excluded are defects caused by normal wear & tear.
In the case of commercial or similar use e.g. in hotels, guest houses or community
facilities, or if the customer is not a consumer in the sense of the German civil code, the
manufacturer guarantees the product for 6 months unless the product has been
specifically designated as being for commercial use. Warranty exclusions (see above) are
not affected.
Insofar as we are legally obliged to provide a warranty, we will either repair or replace
the defective item free of charge – with rights of swapping or reduction in price being
excluded. If it is not possible to repair the product after a number of attempts have been
made, or if the replacement is also defective for reasons which are our responsibility,
then the customer is entitled to a reduction in price or, at his discretion, to withdraw
from the contract. The warranty is not extended by availment thereof.
The dealer from whom you purchased the product is responsible in the first instance for
swapping (exchange or replacement), return of the product (withdrawal from the sales
contract) or reduction in the sale price. This is especially the case in the event of return
or claims for reduction in price, since these must be regulated with consideration for the
sale price. Refunding of the sale price in the event of a return or issue of a credit note in
the event of a price reduction can only be effected by the dealer from whom you bought
the product.
If defects should transpire, contrary to expectations, please fill in the Service Cheque
on the reverse of the warranty certificate and send it together with the carefully-packed
article to your dealer or to the customer service address given below. Outside of
Germany and especially in non-EU countries, send the article to your dealer or to your
local distributor. You can get information from the customer service address below,
preferably via email.
You can also arrange for repairs that are not covered by the warranty to be carried out
by customer service, outside of Germany via your dealer or distributor. These will be
invoiced on their individual merits.
The following applies for warranty and non-warranty repairs:
Rapid processing and return of your product can only be effected if you fill in the Service
Cheque on the reverse of the warranty certificate as completely as possible, especially
describing the defects or deficiencies in detail, and send the product directly to your
distributor or dealer or to the service centre that is responsible for your country.
In addition, the following applies for warranty repairs and warranty spare parts
deliveries:
A machine-generated and dated sales receipt or invoice is to be enclosed with the
product or spare parts order. Warranty services cannot be rendered without a machine-
generated and dated sales receipt or invoice, neither for repairs, spare parts nor other
claims.
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