Troubleshooting - Sage the Dual Boiler BES920 Guía Rápida

PAGE HEADER.....

TROUBLESHOOTING

PROBLEM
The Hot Water LED
flashes when the
machine is turned
On.
The Steam LED
flashes when the
machine is turned
On.
Water does not
flow from the
group head.
FILL TANK
displayed
on LCD, but water
tank is full.
No Steam or Hot
Water.
No Hot Water.
No Steam.
The machine is
'On' but ceases to
operate.
Steam pouring out
of group head.
Espresso just
drips from the
portafilter spouts.
POSSIBLE CAUSES
• Hot Water dial is open.
• Steam Lever is open.
• Machine has not
reached operating
temperature.
• Water tank is empty.
• Water tank not fully
inserted & locked.
• Water tank is not fully
inserted and locked
into position.
• Machine is not turned
on.
• Water tank is empty.
• Steam Wand is
blocked.
• Coffee is ground
too finely.
• Too much coffee in the
filter basket.
• The filter basket may
be blocked.
WHAT TO DO
Turn the Hot Water dial to the
CLOSED position.
Move the Steam Lever to the
CLOSED position.
Allow time for the machine to reach
operating temperature. The POWER light
will stop flashing when machine is ready.
Fill Tank.
Push water tank in fully and close the latch.
Push water tank in fully and close the latch.
Ensure the machine is plugged in,
switched On at the power outlet and the
POWER button is On.
Fill water tank.
Use the pin on the cleaning tool to clear the
holes. If the steam wand continues to be
blocked remove the tip of the steam wand
using the spanner in the cleaning tool and
soak in hot water.
Turn machine Off. Wait for 60 minutes and
turn machine back On.
If problem persists, call Sage
Service UK.
Turn machine Off. Wait for 60 minutes and
turn machine back On.
If problem persists, call Sage
Service UK.
Use slightly coarser grind.
Lower dose of coffee using the RAZOR™
dosing tool.
Use the fine pin on the provided cleaning
tool to clear the outlet hole(s) on the
underside of the filter basket. If it continues
to be blocked, dissolve a cleaning tablet
in hot water and soak filter basket and
portafilter in the solution for approx. 20
minutes. Rinse thoroughly.
EN
Customer
®
Customer
®
21