Guarantee - Mutsy NIO Manual De Instrucciones

Guarantee

All Mutsy products come with a guarantee period of two years, starting
on the day of purchase. If you encounter a production defect, Mutsy will
work with the retailers to provide a solution. Production defects will be
repaired under guarantee.
The guarantee does not apply to exchanging or returning Mutsy
products. The guarantee will only be honoured if you can provide the
following at the store at which the product was purchased:
· a completed guarantee card
· a copy of the purchase receipt
· a clear description of the defect
· your product
The guarantee card can be found on:
www.mutsy.com/gben/service/warranty. This card must be completed
correctly and submitted digitally. You will also need to enter the serial
number. This number can be found on a white sticker on the product; it is
usually located on the underside.
The guarantee does not apply:
· if the problem concerns fabric discolouration
· if the fabric has been damaged by water
· in relation to damage caused by the use of non-original Mutsy accessories.
· if you cannot provide the purchase receipt
· if you have used the product incorrectly or unreasonably
· in relation to regular wear and tear that occurs as a result of day-to-day use
· in the event of damage caused by bad maintenance, neglect or an accident
· if damage has been caused as a result of modifications to the product
that have been carried out by the consumer, without permission from
the manufacturer
· if the damage is not reported promptly (within 2 months)
Mutsy provides no guarantee in relation to shrinkage or defects
concerning the fabric elements that have been caused as a result of
cleaning.
Safety is a priority for Mutsy. We therefore fulfil the highest safety standards:
· Europe: EN 1888
· UK: BS EN 1888
· Canada: SOR/ 85 - 379
· US: ASTM F833
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