Basic Troubleshooting - HP Deskjet 1010 Serie Guia De Inicio Rapido

Basic Troubleshooting

If you are unable to print:
1. Make sure the cable connections are secure.
2. Make sure the printer is powered on. The On button will be lit white.
Windows
Make sure that the printer is set as your default
printing device:
• Windows 8: Point to or tap the upper-right corner
of the screen to open the Charms bar, click the
Settings icon, click or tap Control Panel, and then
click or tap View devices and printers.
• Windows 7: From the Windows Start menu, click
Devices and Printers.
• Windows Vista: On the Windows taskbar, click
Start, click Control Panel, and then click Printer.
• Windows XP: On the Windows taskbar, click Start,
click Control Panel, and then click Printers and
Faxes.
Make sure that your printer has a check mark in the
circle next to it. If your printer is not selected as the
default printer, right-click the printer icon and choose
Set as Default Printer from the menu.
If you are still unable to print, or the software
installation fails:
1. Remove the CD from the computer's CD/DVD
drive, and then disconnect the USB cable from the
computer.
2. Restart the computer.
3. Insert the printer software CD in the computer's CD/
DVD drive, then follow the on-screen instructions to
install the printer software. Do not connect the USB
cable until you are told to do so.
4. After the installation finishes, restart the computer.
Acknowledgements
Windows XP, Windows Vista, Windows 7 and Windows 8
are U.S. registered trademarks of Microsoft Corporation.
Note: Use only with the power cord and power adapter supplied by HP.
2
Mac
Check your print queue:
1. In System Preferences, click Print & Scan (Print &
Fax in OS X v10.6).
2. Click Open Print Queue.
3. Click a print job to select it.
4. Use the following buttons to manage the print job:
• Delete: Cancel the selected print job.
• Resume: Continue a paused print job.
5. If you made any changes, try to print again.
Restart and reset:
1. Restart the computer.
2. Reset the printer.
a. Turn off the printer and unplug the power cord.
b. Wait a minute, then plug the power cord back in
and turn on the printer.
If you are still unable to print, uninstall and reinstall
the software:
Note: The uninstaller removes all of the HP software
components that are specific to the device. It does not
remove components that are shared by other products
or programs.
To uninstall the software:
1. Disconnect the HP printer from your computer.
2. Open the Applications: Hewlett-Packard folder.
3. Double-click HP Uninstaller. Follow the on-screen
instructions.
To install the software:
1. Connect the USB cable.
2. Insert the HP software CD into your computer's
CD/DVD drive.
3. On the desktop, open the CD and then double-click
HP Installer.
4. Follow the on-screen and the printed setup
instructions that came with the HP printer.