Troubleshooting
If the gate does not stay closed:
1.
The upper latch set is not properly adjusted.
SOLUTION: Adjust the upper tension knobs by turning them counter-clockwise to release tension or
clockwise to increase tension. Also, ensure that the upper latch button engages securely when the gate
swings closed and that it can be released properly when the release button is pushed.
2.
The gate is out of alignment.
SOLUTION: Although unusual, some door frames may be out of alignment. In this case your may have adjust
the individual tension knobs to ensure that the gate is aligned properly. Remove and re-install the gate
making sure it is installed correctly.
Removing Gate From the Opening
To remove your gate from the opening begin by turning the Adjustment Wheels clockwise until the flat plastic
ends of the Threaded Spindle Bolts come out of the Mounting Cups or disengage from the wall.
1.
For one (1) year from the date of original purchase, MIDWEST Homes For Pets ("MIDWEST") warrants to the purchaser of this
pet gate that, should it prove defective by reason of improper workmanship and/or material, MIDWEST will repair or replace, at
its option, any defective part of the pet gate, without charge for the part or for shipping. Replacement parts are warranted for the
remainder of the original period.
2.
THIS WARRANTY DOES NOT COVER defects in the gate or hardware caused by any animal, any physical abuse to or misuse
of the pet gate, any damage caused by the original purchaser or any third party, or any defects arising or discovered more than
one (1) year from the original retail purchase date.
3.
STEPS TO OBTAIN WARRANTY SERVICE:
A. The purchaser must call MIDWEST's HELPLINE, 800-428-8560, to report the alleged defect to a customer service
representative or obtain missing parts.
B. The customer service representative will determine if the defect is covered by this warranty, and if it is, will authorize and
instruct the purchaser in how to obtain corrective action.
C. MIDWEST may require the purchaser to present the sales receipt or other proof of purchase prior to authorizing any return or
replacement. No returns or replacements will be permitted without proper authorization. If a return or replacement is authorized,
you may be requested to return the item to MIDWEST or to make the item available for pick-up by MIDWEST.
4.
ANY EXPRESS WARRANTY NOT PROVIDED IN THIS WARRANTY DOCUMENT, AND ANY REMEDY FOR BREACH OF
CONTRACT THAT, BUT FOR THIS PROVISION, MIGHT ARISE BY IMPLICATION OR OPERATION OF LAW, IS HEREBY
EXCLUDED AND DISCLAIMED. THE IMPLIED WARRANTIES OF MERCHANTABILITY AND OF FITNESS FOR ANY
PARTICULAR PURPOSE ARE EXPRESSLY LIMITED TO A TERM OF ONE (1) YEAR. SOME STATES DO NOT ALLOW
LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
5.
UNDER NO CIRCUMSTANCES SHALL MIDWEST BE LIABLE TO PURCHASER OR ANY OTHER PERSON OR ANY
SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, WHETHER ARISING OUT OF BREACH OF WARRANTY,
BREACH OF CONTRACT OR OTHERWISE, SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATIONS OF
INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSION MAY NOT APPLY TO
YOU.
6.
This warranty gives you specific legal rights, and you may
also have other rights which vary from state to state.
LIMITED MANUFACTURER'S WARRANTY
For a Complete Listing of Products
Crates • Exercise Pens • Pet Beds
Feed Bowls • Carriers • Kennels . . .
Come Visit Our Website
midwesthomes4pets com
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