Troubleshooting
SYMPTOM
Power light won't come on.
Smoker takes excessive amount of
time to heat up (longer than 60-70
min).
There is a gap between the door and
the smoker when in use and door latch
has no more adjustment.
Grease is leaking out of smoker
through door and legs.
No smoke.
Temperature rapidly decreased or smoker
shut down after a few hours of use.
Controller displays error message.
Power light is on but smoker isn't
heating.
Controller does not adjust heat.
CAUSE
Not plugged into wall.
House breaker tripped.
Wire connector on controller not
properly connected to smoker.
Controller malfunctioning.
Smoker plugged into an extension
cord.
Door not closed properly.
Controller malfunctioning.
Door alignment.
Damaged door seal.
Drip pan not in place.
Excess grease or oil build-up in
smoker.
Drain tube in back of smoker is not
draining.
No wood chips.
Internal wiring issue.
Temperature sensor malfunctioning.
Element failure.
Controller/smoker malfunctioning.
POSSIBLE SOLUTION
Check wall connection.
Make sure other appliances are not
operating on the same electrical
circuit. Check household breakers.
See step 2 on page 15.
Contact Masterbuilt at
1-800-489-1581.
Set smoker so extension cord does
not have to be used.
Close door and fasten latch
securely.
Contact Masterbuilt at
1-800-489-1581.
Contact Masterbuilt at
1-800-489-1581.
Reposition so hole lines up with
drain hole in bottom of smoker.
Clean smoker.
Check drain tube positioning at
back of smoker.
Add wood chips. (See page 23)
Contact Masterbuilt at
1-800-489-1581.
Contact Masterbuilt at
1-800-489-1581.
Contact Masterbuilt at
1-800-489-1581.
Contact Masterbuilt at
1-800-489-1581.
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