Troubleshooting Procedure - Kohler K-1002-H2 Guia De Instalacion

Clean Up After Installation (cont.)
Remove stubborn stains and paint from the tower surfaces with turpentine or paint thinner. Remove
dried plaster by carefully scraping with a dull-edged piece of wood. Do not use metal scrapers, wire
brushes or other metal tools.
Remove residual plaster by applying a powder-type detergent to a clean, damp towel to provide
mild abrasive action.

21. Troubleshooting Procedure

This troubleshooting guide is for general aid only. A Kohler Authorized Service Representative or qualified
electrician should correct any electrical problems. For warranty service, contact your dealer or wholesale
distributor.
Symptoms
1. System does not start or
stop.
2. Water flow surges.
3. Motor starts, Waterfall
does not function.
4. Waterfall lights do not
work.
5. System stops
automatically before 18
minutes.
Kohler Co.
Probable Causes
A. No power to
pump/receptacle/keypad.
B. Harness is blocked.
C. Keypad disconnected from
pump/control box.
D. Keypad does not work.
E. Not enough water in footbath
basin.
F. Motor/pump assembly does not
work.
G. Control does not work.
A. Not enough water in footbath
basin.
B. Suction is blocked.
C. Harness is blocked.
A. Waterfall is blocked.
B. Waterfall wiring loose/damaged
or butterfly valve is faulty.
C. Not enough water in footbath
basin (pump cavitates).
D. Keypad does not work.
E. Control does not work.
A. Loose or damaged wiring.
B. Power supply for lighting does
not work.
A. GFCI or ELCB has tripped.
B. Motor overheated and protection
device activated.
25
Recommended Action
A. Set/Reset GFCI or ELCB. Check
wiring.
B. Remove blockage.
C. Reconnect keypad and/or wiring
harness. Refer to installer/dealer.
D. Replace keypad. Refer to
installer/dealer.
E. Fill basin 3" (7.6 cm) over top of
suction cover.
F. Replace motor/pump assembly.
Refer to installer/dealer.
G. Replace control. Refer to
installer/dealer.
A. Fill basin 3" (7.6 cm) over top of
suction cover.
B. Remove obstruction.
C. Remove blockage.
A. Remove blockage.
B. Identify source of fault and
correct or replace wiring or
butterfly valve. Refer to
installer/dealer.
C. Fill basin 3" (7.6 cm) over top of
suction cover.
D. Replace keypad. Refer to
installer/dealer.
E. Replace control. Refer to
installer/dealer.
A. Identify source and correct. Refer
to installer/dealer.
B. Replace the lighting supply box
in pump kit. Refer to
installer/dealer.
A. Set/Reset GFCI or ELCB.
B. Check for restricted air space
around pump box, motor vent
blockage, suction/harness
blockage. Correct and allow
motor to cool.
1030218-2-B