Warranty conditions / Service
We congratulate you on the new device and hope you enjoy it.
Should you nd a problem for the product, please contact our customer service:
Midea Europe GmbH
Ludwig-Erhard-Straße 14
65760 Eschborn
In case of a malfunction, enter your exact address, telephone number, sales contract number
and device type (from the rating plate of the device).
A precise description of the error saves you and us time and money. If you have any special
questions, please contact the customer service center.
Before you contact the service:
Please check whether it is not an operating error or a cause that has nothing to do with the
function of your device.
Please note the information in the operating instructions and check whether:
- The power plug is connected
- The power plug may be damaged
- The door (s) of the device is / are rmly closed
Guarantee conditions
This device was manufactured and tested using the most modern methods. The manufacturer
ful lls independently of the statutory warranty obligation of the seller / dealer for a period of
24 months, valid from the day of purchase, 12 months for commercial use, guarantee of awless
material and awless manufacturing.
The warranty claim expires if the buyer or a third party intervenes. Damage caused by improper
handling or operation through incorrect installation or storage, through improper installation or
connection, as well as due to force majeure or other external in uences, are not covered by the
guarantee.
We reserve the right to repair, replace the defective parts or exchange the device in the event of
a complaint. Replaced parts and devices become our property.
Only when the manufacturer's intended use through rework or replacement of the device cannot
be achieved, can the buyer within 6 months of warranty period, apply from the day of purchase,
get a reduction in the purchase price or extension of the purchase contract.
Claims for damages, also with regard to consequential damage, are excluded, if they are
intentional or based on gross negligence.
If the customer service is used unnecessarily or without authorization, we will charge this for our
customer services usual time and reward. Complaints are closed immediately after detection.
The buyer must prove the warranty claim by presenting the purchase receipt. This guarantee
promise is valid within the Federal Republic of Germany.
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Tel.: 06196 90 20 0
Fax: Tel.: 06196 90 20120
Homepage: www.midea-home.com
In case of service:
Tel.: 06196 90 200
Fax: 06196 90 20120