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Chapter 2. Troubleshooting
If you install your new hard disk drive and the startup program seems to stop
responding or does not report the new drive correctly, there might be a
hardware problem. See the following sections for more information on these
issues.
Correcting hardware problems
To isolate and correct a hardware problem, try the following:
1. Use the following procedure to check the cable connections.
a. Turn off the computer.
b. Unplug the cables from the power outlets for your computer and all
attached devices.
c. Remove the computer cover and disconnect the interface cable from the
drive.
d. Confirm connections to the hard disk drive interface and power
connector. See "Step 4. Attaching the cables to the drive" on page 6.
e. Verify that the power cable is correctly attached to the drive.
f. Replace the computer cover.
g. Reconnect the power cord to the computer.
h. Restart your computer.
If the problem does not occur again, go back to "Preparing the drive for
use" on page 7. If the problem occurs again, continue with step 2.
2. Check for a conflict with another device and restart the computer with only
the new hard disk drive connected.
a. Turn off the computer.
b. Unplug the cables from the power outlets for your computer and all
attached devices.
c. Remove the computer cover and disconnect all devices from the SAS
compatible port.
d. Connect the new hard disk drive to the SAS compatible port.
e. Replace the computer cover.
f. Recheck all external cables.
g. Restart the computer and check the drive size reported by the
configuration setup program. If the hard disk drive is now correctly
detected, you have an incompatibility problem with one of the
disconnected devices.
h. To isolate an incompatibility problem:
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