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Problems with your appliance?
PROBLEM
There is no steam.
The appliance does not
heat up.
Water tank leaks.
Steam rate decreases or
reject particles.
The steam leaves stains on
the fabric or the appliance
spits.
Appliance steams
continuously.
Water leaks from steam
head.
6
POSSIBLE CAUSES
The appliance is not plugged in,
or not switched on.
The water level is too low.
The steam pump has not been
primed.
You are using the appliance for
the first time.
The water tank is not fully in
place.
It is not plugged in, or not
switched on.
The appliance is on standby
mode. *
The water tank is not fully in
place or the stopper is not closed
properly. *
Calc Sealing
You are not using the correct
water.
The appliance has not been
rinsed enough after the
descaling operation.
You are using other liquids than
white vinegar to descale the
product.
The steam trigger is on the lock
position.
The appliance is in a tilted
position.
Our product is not hot enough.
SOLUTIONS
Check that your appliance is correctly plugged
in and switched on.
Unplug your appliance and refill it.
Press the steam trigger continuously for a few
seconds to begin steaming.
Press the steam trigger continuously for a few
seconds to begin steaming.
Ensure that stopper is closed and that the water
tank snaps when put into place.
Plug in your appliance and switch on.
Start again the appliance by activating the ON/
OFF button.
Ensure that stopper is closed and that the water
tank snaps when put into place. *
Refer to ' A NTI CALC' section in instructions
for use.
Use only water according to IFU and no
additive inside.
Read carefully the ' A NTI CALC' section in
instructions for use.
Use only white vinegar during ' A NTI CALC'
procedure.
Unlock the steam trigger. *
Gently comeback in a vertical position.
Wait for your appliance to be hot enough
before use.
* depending on model, check IFU of your appliance
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