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TROUBLESHOOTING
PROBLEM
There is no steam.
The appliance is not
heated.
Water tank leaks.
Steam rate decreases or
rejects particles.
The steam leaves stains
on the fabric or the
appliance spits
Water leaks from steam
head.
POSSIBLE CAUSES
The appliance is not plugged in, or
not switched on.
The water level is too low.
The steam pump has not been
primed.
You are using the appliance for the
first time.
Steam trigger cannot be pressed.
Your appliance is not plugged-in
or switched-on or the auto-off has
switched off the appliance.
The water tank inlet cap is not
closed properly.
Appliance needs descaling
You are using water with additives.
The appliance has not been
rinsed enough after the descaling
operation.
You are using other liquids than
white vinegar to descale the
product.
The appliance is in a tilted position.
The appliance is not completely
unfolded and locked.
SOLUTIONS
Check that your appliance is correctly
plugged in and switched on. Then
wait approximatively 15 sec for steam
to be available.
Unplug your appliance and refill it.
Press the steam trigger continuously
for a few seconds to begin steaming.
Press the steam trigger continuously
for a few seconds to begin steaming.
Completely unfold the steam head
until locked to allow the steam
trigger to be pressed.
Plug in your appliance and switch on.
Ensure the inlet cap is fully closed.
Refer to 'ANTI CALC' section in
instructions for use.
Never add any additive in the water
tank.
Read carefully the 'ANTI CALC' section
in instructions for use.
Use only white vinegar mixed with
untreated tap water during 'ANTI
CALC' procedure.
Gently return to an upright position.
Ensure the appliance is completely
unfolded and locked.
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