Concept PN1000 Manual De Instrucciones página 155

the defect duly removed free of charge on
a timely basis.
If the noted defect is not removable,
or if the customer becomes entitled to
replacement of the product or a part
thereof, yet the replacement is not
possible, for example due to the product
having been sold out, the customer has
the right to return the product (withdrawal
from the contract).
The customer shall have the right to a new
product (replacement) or to replacement
of a part of the product even if the defect
can be removed, provided they cannot
properly use the product due to repeated
occurrence of the defect or due to a high
number of such defects. In such a case,
the customer also has the right to return
the product (by withdrawing from the
contract).
If the product is not returned (the customer
does not withdraw from the contract), or if
the customer does not apply the right to a
new defect-free product (replacement), to
replacement of a part thereof or to repair of
the product, they may request a reasonable
discount. The customer also has a right to
a reasonable discount if a new defect-free
product cannot be supplied to them, or
if a product part cannot be replaced or
the product repaired unless the situation
is remedied within a reasonable time
limit, or if remedying the situation would
create major discomfort on the part of the
customer.
The seller, authorised service centre
or a staff member authorised by them
must decide about each complaint
immediately or within three business
days in complicated cases. This term
Product data
Model:
Production number:
Date of purchase:
PN1000, PN1001
does not include a reasonable period of
time, depending on the type of product
concerned, required for the defect to
be assessed by an expert. A complaint,
including defect removal, must be dealt
with without any undue delay, yet no
later than within 30 calendar days of the
complaint filing date, unless the seller and
the customer agree on a later deadline.
On returning the product (withdrawing
from the contract) the customer must
return any accessories and documents
supplied along with the product.
The customer does not have the right to
keep the defective parts and components
of the product replaced as part of a repair
of the product.
This shall be without prejudice to any other
rights the customer may have in relation to
the purchase of the product.
Remark: Complaints against products
damaged in transport are governed by the
carrier's complaints procedure.
Manufacturer
Jindřich Valenta - Concept
Vysokomýtská 1800, 565 01 Choceň
Czech Republic
tel.: +420 465 471 400
fax +420 465 473 304
Company ID No. 13216660
email: [email protected]
www: www.my-concept.com
Seal and signature of vendor:
155