Frequently asked questions
Why is the actual capacity of a memory card less than specified on the packaging?
The storage capacity of a flash storage medium is specified according to capacity specifications for hard drives and is subject to the SI
regulations (International System of Units). This system does not use the binary system, which converts 1024 MB into one 1 GB. The SI
standard uses the powers of 1000, where 1000 Megabyte make 1 Gigabyte. Due to this different way of calculation, capacity
specification might be different.
Why does the device not display some pictures of my memory card?
Some not so widespread storage mediums are not compatible with the device. Please use a compatible card. Please bear in
mind that this photo frame can only play photos with the file format "JPEG".
A memory card is inserted but the device cannot read this card. What can I do?
At first please check if this card is actually compatible with Intenso's device.
Then, please check if the card is properly inserted into the card slot. Please bear in mind that only the file format „JPEG" is
supported.
Please note: Some digital cameras do not save pictures by use of the standard format JPEG. In such a case please refer to
the operating manual of your camera.
Why are some pictures loaded faster than others?
Pictures with a high resolution need longer times to be displayed. To increase the loading speed please use pictures with a
lower resolution.
Please note: The device supports a resolution of up to 8000*8000 pixels.
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