Symptoms
The
download
upload speed is very
slow.
I cannot visit the Main
Settings page.
I cannot establish the
Wi-Fi
connection
between my device
and the client.
Possible Problems/ Solutions
2. Check your available data volume on the dashboard.
3. If you do not have any remaining data volume, please purchase
a top-up or subscribe to a higher data bundle subscription.
Solution 4:
1. Check the mobile network and Wi-Fi indicators on the MyT 4G
box device to confirm the connection status.
Solution 5:
1. Connect
settings.incarhotspot.net).
2. Confirm that the toggle button "Connection status" is set to
"active" (on mobile devices, this button is accessible in the
"Connection Status" sub-menu).
or
Solution:
The speed is dependent on signal strength and mobile network
performances:
1. Make sure you are in an area covered by mobile networks
2. If your car is parked in a building, basement, underground
parking: you can improve the signal strength by driving the
vehicle outside.
3. You can check the signal strength and network type in the main
settings page (http://settings.incarhotspot.net).
The network types are, from the slowest to the fastest technologies:
o EDGE (2G)
o HSPA (3G)
o DC-HSPA (3G+)
o LTE (4G)
Solution:
1. Make sure your device is connected via Wi-Fi to the MyT 4G
box. If not, please refer to the section "Connecting Your Device"
of this manual.
2. Make sure your device is not configured to use a proxy server to
connect to Internet
3. Make sure your device is not connected via another method than
Wi-Fi (example: mobile network connection such as 3G or 4G).
4. Open a browser on your device and type the correct address:
http://settings.incarhotspot.net
5. The default password to access the main settings page is admin
6. If you do not remember your password, you can reset your
device to factory settings. Please refer to the section Restoring
to Factory Settings
Solution 1:
1. Make sure the Wi-Fi function of the MyT 4G box is active: the
LED indicator "Wi-Fi" must be green (refer to the section
"Appearance" and "LED indicators" of this manual.
2. If this is not the case, press the "Wi-Fi ON/OFF" button of your
to
the
main
settings
page
(http://
MyT - 16