Troubleshooting - iVistaTablet Digital Ink Pad Manual Del Usuario

Appendix

Troubleshooting

Problem
The digital ink pad cannot
be powered on.
The content of the digital
page gets overwritten.
When writing on the
digital ink pad, the pen
icon does not display on
the LCD screen.
The pen icon keeps
displaying on the LCD
screen even though I am
not writing at all.
The pen strokes in the
digital page become
longer, shorter, or even
missed in some parts.
The pen strokes in the
digital page are seriously
distorted, dragging, or
missed.
Solution
a. Make sure the battery is still correctly
installed in the digital ink pad.
b. Make sure the battery has enough
power left.
Change to a new digital page when turning
a paper page.
a. Try altering the force applied to the pen
when writing.
b. Make sure the battery in the digital ink
pen has enough power.
c. Make sure you are writing within the
legal working area.
d. There may be weak signal detection. Try
powering off and then rebooting the digital
ink pad.
It may be caused by false signal detection.
Try powering off and then rebooting the
digital ink pad.
a. Try using more force or slowing down
your speed when writing.
b. Try to keep the angle of the pen
and the pad more than 60 degrees.
a. If the digital ink pen has been used for
a long time, check if the battery power has
been depleted.
b. If the pen cartridge has been replaced,
check if the cartridge was correctly
installed. There should be about 1.5mm
space for the pen tip to use as buffer while
writing continuously.
1