TROUBLE SHOOTING GUIDE
If the water dispenser works improperly, refer to the following table.
P ro b l e m
Solution
1 ) Water is not flowing
1) Check if the power cord is plugged into an electrical outlet. Check that power is supplied to the outlet.
f rom the hot and
cold taps.
2a) If a high quantity of cold water was previously poured from the taps, it may take a few minutes for cold
2) Cold water is NOT
water to come out of the taps.
a v a i l a b l e
2b) Check that there is sufficient ventillation around the unit: at least 6"/15cm of space at the back,
2"/5cm on each side.
2c) Check that direct sunlight is not in contact with unit, thus warming up the water bottle. The unit should be
placed in a shady, cool place.
2d) Plug may be loose - make sure the switch is "ON" and the power cord is firmly plugged in.
3) Hot water is NOT
3a) If a high quantity of hot water was previously poured from the taps, it may take a few minutes for hot
a v a i l a b l e
water to come out of the taps.
3b) Plug may be loose - make sure the switch is "ON" and the power cord is firmly plugged in.
4 ) The cooling
4a) Check if the power cord is plugged in properly.
power switch
4b) If the water dispenser is brought in from outside in the winter time, give it a few hours to warm up to room
is turned on, but
t e m p e rature before plugging it in. The thermostat setting may be affected by the coldness of the water dispenser
the compressor
itself or the bottled wa t e r. If the ambient (room) temperature is lower than the thermostat setting, or the water
is not starting up.
dispenser itself is cold, then the compressor will not start up.
5 ) The water dispenser
5) Check if the water dispenser sits on a level surface without rocking. If the water dispenser is noisy after
operation is noisy.
it's first use, unplug the water dispenser for thirty (30) minutes, then start it up again. Make sure there is
sufficient space around the water dispenser: 6"/15cm of space at the back, 2"/5cm on each side.
6 ) The radiator at the back
6) If you are not satisfied with the water dispenser performance check if there is enough room around the water
of the unit is very hot.
dispenser to provide ample ventilation. When the compressor is working, it is normal for the radiator to be hot.
7) The thermostat is factory pre-set.
7 ) The cold water is warm.
8a) The water bottle may have small pinholes.
8 ) Water is dripping out
of the water dispenser
8b) The drain plug is not fastened properly. Check that the soft rubber seal of the drain cap is not torn
and onto the floor.
or damaged.
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