Manufacturer's Warranty - Navkom R7 Serie Instrucciones De Uso

EN

MANUFACTURER'S WARRANTY

Guarantee terms:
The guarantee is valid for the period of 36 months from the
day of handing over the product to the end buyer (hereinafter
referred to as the buyer). The producer of the product, NAVKOM
d.o.o., hereby guarantees that the functioning of the Biohan-
dle, Bioreader, Modul, Touchpad or Biopass product (herein-
after referred to as the product) will be faultless during the
guarantee period and that the materials from which it is made
are without faults or damage.
If the buyer establishes that the product is malfunctioning, the
buyer may claim the guarantee with the dealer or producer,
who in turn issues a receipt to the buyer confirming receipt of
the complaint. This guarantee applies to the country in which
the product was purchased by the end buyer. In the event that
the products are transported abroad, and that appropriate
technical conditions for use of the product and suitable climat-
ic and environmental conditions are provided, this guarantee is
also valid abroad provided that an organised service network of
the producer or authorised dealer established.
Products are affected by the weather conditions to which they
are exposed. The producer guarantees flawless operation of
the product as long as the product is not exposed to excessive
moisture. The producer also guarantees flawless operation of
the product in suitable climatic conditions, i.e. in the tem-
perature range between -30 °C to +80 °C. The producer does
not guarantee operation of the product beyond the specified
climate limits.
The guaranty only applies to properly maintained products.
Dirt may accumulate on the product which can damage the
product. The buyer is obliged to maintain the product properly.
The producer does not guarantee products that have not been
properly maintained.
In case of a justified complaint, the producer shall undertake
to correct the error in the functioning of the product within 45
days from the date of the complaint. In case the error is not
remedied within the period specified above, the customer is
entitled to a new product provided by the producer.
In case the producer does not provide timely repair or replace-
ment of the product, the buyer is entitled to terminate the con-
tract and request a refund or a reduction of the purchase price.
Warranty card:
THESE GUARANTEE TERMS TOGETHER WITH A RECEIPT
(INVOICE) PRESENT THE PRODUCER'S WARRANTY CARD.
THE BUYER IS OBLIGED TO KEEP THESE GUARANTEE
TERMS AND THE RECEIPT THROUGHOUT THE GUARANTEE
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PERIOD.
This guarantee is issued by the producer:
Navkom d.o.o.
Cesta v Log 19
1353 Brezovica
Registration number: 1646729000
VAT ID No.: 39134725
Information about the dealer's company and registered office,
the date of hand over of the goods and information identifying
the goods subject to the guarantee can be found on the invoice
and/or delivery note received by the buyer when purchasing
the product.
Claiming the guarantee:
The buyer shall undertake all the risks and costs arising from
transporting the product from the authorised dealer or the
authorised service.
When claiming the guarantee, the buyer is obliged to submit
the receipt which proves the purchase of the product. The in-
voice must contain the following information: dealer's name,
product serial number, year, month and day of purchase. The
buyer is obliged to keep the invoice and these guarantee terms
for the entire duration of the guarantee period.
Navkom d. o. o. reserves the right to reject the guarantee
claim in the event that no proof of purchase (invoice, receipt)
is submitted or in case the data on the invoice are incomplete,
illegible or there is a subsequent change or an intervention
visible on the invoice which casts doubt on the authenticity
of the evidence.
Keep the receipt in a safe place as you will not be able to obtain
a duplicate!
The buyer claims the guarantee in writing directly from the
producer or dealer, or verbally from the dealer. In such case,
the dealer is obliged to prepare an appropriate report on the
complaint. Upon exercising the guarantee claim, the buyer is
obliged to submit a warranty card and invoice as proof of pur-
chase. The buyer is obliged to enable the repair of the product,
if the repair is carried out at the buyer's location.
If the repair at the buyer's location was not carried out within
45 days because the buyer hindered it (the buyer was unavail-
able, unreachable or absent), the buyer has no right to request
a new product. If it is necessary to send the product to an au-
thorised service centre or to the producer, the buyer is obliged
to ensure that the product is properly secured before shipment.
The buyer is entitled to a replacement product provided by an
authorised service centre for the duration of the repair.
The guarantee does not exclude the rights of the buyer arising
from liability for material defects.
Extending the guarantee:
If the buyer claims the guarantee for a product and an au-
thorised service establishes that the complaint is justified,
the guarantee period shall be extended for the period of time
during which the product is being repaired. If the product for
which the guarantee was claimed underwent a major service
or the product was replaced with a new one, the buyer shall be
issued a new guarantee for a period of 24 months. For the new
guarantee, the buyer is issued a new receipt which the buyer is
obliged to keep for the entire duration of the guarantee.
The guarantee cannot be claimed in the following
cases:
•
Any defects caused by improper handling of the product.
Any handling of the product that does not comply with the
enclosed operating instructions.
•
Any defects caused by not maintaining the product or im-
proper maintenance of the product (e.g. cleaning of the sur-
face with corrosive agents, failure to update the software,
etc.). Failure to clean the product regularly with suitable
agents may result in damage to the product that cannot be
claimed under warranty.
•
Any interference with the product performed by the buyer
himself/herself or a third party who has not been authorised
by Navkom d.o.o. The guarantee cannot be claimed if it has
been established that the product has been tampered with
by a third party.
•
Any malfunction caused by service, adjustment, cleaning
or other handling of the product by anyone except servicers
authorised by Navkom d.o.o.
•
Any malfunction caused by transport, fall, impact, etc.
which occurred after the purchase of the product.
•
Any malfunction caused by fire, earthquake, flood, lighting,
other natural disasters, polluted environment or inadequate
electric supply voltage.
•
Any malfunction caused by negligent handling or improper
keeping/storage of the product (such as storing the product
at high temperatures and humidity, next to insecticides,
such as naphthalene, or potentially hazardous drugs, poi-
sons or chemicals).
•
Installing the product in an unsuitable location where the
product is exposed to unsuitable weather conditions (cold,
heat, humidity, direct or reflected sunlight) which can lead
to conditions that exceed the declared operating range.
•
If the buyer does not use the product with the produc-
er-supplied software or if the buyer installs third-party
software that is not supplied or explicitly approved by the
producer.
•
When the product submitted for repair is not accompanied
by a receipt or the receipt is not valid.
•
Any subsequent changes to the receipt, which were not
made by the producer or authorised dealer, namely changes
of the year, month and day of purchase, the name of the
buyer or dealer and the serial number.
Repairs after expiration of the guarantee
The producer undertakes to provide repairs and servicing of
products against payment for three years after expiration of
the guarantee period.
Limitation of liability:
This guarantee applies only to Navkom d.o.o. products and
does not apply to other components containing the producer's
products or other components used with the products (such as
doors, mechanical locks not provided by the producer, fittings
and other mechanisms necessary for the use of the producer's
products).
Navkom d.o.o. does not guarantee that the material from
which the products are made fits the individual needs and
environmental situation of the buyer. The buyer is obliged to
check whether his/her environment is suitable for use of the
products.
Navkom d.o.o. offers the products »as they are« and makes no
further representations or guarantees about their fitness for
a particular purpose. The buyer is obliged to independently
assess whether the product meets the purpose and needs of
the buyer.
Navkom d.o.o. expressly disclaims any and all guarantees of
any kind, whether written or oral, and disclaims any implied
guarantees or conditions of merchantability or fitness for a
particular purpose. Exclusion applies to the maximum extent
permitted by applicable law.
In no event is Navkom d.o.o. liable for any damage (direct or
indirect, including lost profits) arising from use of the products.
The buyer expressly accepts all responsibility for any conse-
quences that may arise from use of the products. In addition,
Navkom d.o.o. can not be held liable for any damage resulting
from inability to use the product or product failure.
In the event that a particular exclusion defined above is not
applicable in your country, such exclusion may not apply to
you or is valid to the extent permitted by law. Should this
guarantee be inconsistent with local law, it is considered that
the guarantee or part thereof is adapted in accordance with
applicable local law.
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