Warranty Repairs - PROZIS VELVETY Manual Del Usuario Y Garantía

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channels provided on the Prozis website,
and follow the provided instructions or
recommendations. Contact and technical
assistance information is also provided at the
end of this warranty.
Any claims made regarding this warranty will
only be valid if proof of purchase is presented
by the original customer. This proof of purchase
may be original invoice or receipt, as long as
it includes information regarding the date of
purchase and the product's model name.

WARRANTY REPAIRS

Any repairs made under this warranty cannot be
made by third parties. This warranty does not
apply to any repairs, or damage caused directly
by such repairs, that have impacted or caused
the damage that is the subject of the respective
warranty claim.
EXCLUSIONS
The following situations are not covered by this
warranty:
1. Any wear and tear of parts and components
resulting from normal product use.
2. Cracks, dents, scratches, and other types
of superficial damage that only affect the
product's appearance.
3. Any malfunction caused by inappropriate
use of the product that does not comply
with user manual instructions.
4. Use and storage of the product not comply-
ing with user manual instructions.
5. Opening of the product by a third party who
is not authorized to proceed to its repair.
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6. Altering or changing parts or components,
whether internal or external.
7. Damage caused by battery leakage result-
ing from the breaking of any of its compo-
nents, or from product misuse.
8. Malfunction or damage due to reasons that
cannot be ascribed to the production or
design of the product.
9. Use of the product in the context of a busi-
ness, occupation or commerce.
10. Malfunction due to use that does not com-
ply with the technical or security norms in
force, or with user manual instructions.
The services provided by Prozis in order to re-
pair or fix any fault or malfunction resulting from
the verification of any of the aforementioned
excluded situations will be subject to payment
of labor, transport and component costs.
The customer shall bear all risks of loss and
damage to the product during transportation to
Prozis. This warranty will be void if the returned
product arrives with labels or stickers that have
been removed, damaged, tampered with or
modified in any way.
LIMITED RESPONSIBILITY
Prozis cannot be held responsible for indirect
damage or loss due to usage of the product.
WHAT TO DO?
To request warranty service, you must first
contact Prozis customer service via the
communication channels provided on the Prozis
website, and follow the provided instructions
and recommendations.
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