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Warranty statement
All electrical and electronic items commercialized
by Prozis, via www.prozis.com, are covered by the
warranty applicable to the purchase and sale of
consumer goods.
GENERAL CONSIDERATIONS
This document contains the terms and conditions
of Prozis' warranty for final consumers.
The warranty is valid exclusively for the consumer
who purchase the product for non-professional
purposes.
WARRANTY PERIOD
Prozis guarantees that the product is to remain
free from material and production defects for a
2-year period, counting from the date of initial
purchase by a consumer and the respective
delivery, or for longer if legally established by the
applicable national law.
In the event that repair is required, this 2-year
period is suspended during repair time.
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CONSUMABLES
The gradual performance decrease caused by
prolonged use of the product's consumable
components, such as batteries, is not covered by
this warranty unless the malfunction is caused by
faulty design, materials or production.
HOW TO MAKE A CLAIM
If the need rises to exercise the rights conceded
to you through this warranty, contact the Prozis
customer service via the communication channels
provided on the Prozis website, and follow the
provided instructions or recommendations.
Contact and technical assistance information is
also provided at the end of this warranty.
Any claims made regarding this warranty will only
be valid if proof of purchase is presented by the
original customer. This proof of purchase may be
original invoice or receipt, as long as it includes
information regarding the date of purchase and
the product's model name.
WARRANTY REPAIRS
Any repairs made under this warranty cannot be
made by third parties. This warranty does not
apply to any repairs, or damage caused directly
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