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Q2. How to troubleshoot if there is no internet connection in my
powerline network?
A1. Make sure all powerline devices are on the same electrical circuit.
A2. Make sure all Power LEDs are solid on. If not, pair your adapters and extenders
again.
A3. Make sure all hardware connections are correctly and securely connected.
A4. Check if you have an internet connection by connecting the computer directly
to the modem or router.
A5. Make sure your computer's IP address is in the same segment as your router's.
Q3. What can I do if a successfully-paired powerline device does not
reconnect after it has been moved to a new location?
A1. Try another socket and make sure it is on the same electrical circuit.
A2. Try to pair it again, and make sure the Power LED is solid on.
A3. Check for possible interference, such as a washer, air conditioner or other
household appliances that may be too close to one of the powerline devices.
Plug the appliance into the integrated electrical socket (if the powerline device
has one) to remove some electrical noise.
To learn more about the powerline adapter, please visit our website
http://www.mercusys.com .
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