Troubleshooting Guide - Duraflame DFI-550-0 Manual Del Usuario

TROUBLESHOOTING GUIDE

Problem Root Cause
1.No power 1a. Power cord was not plugged into
2b. Circuit board failure
2.Stove does not 2a. No incoming power from the
turn on manually.
2b.
2c.
2d.
3.Stove does not 3a. Improper operation
turn on with remote. 3b. Remote control not working
4.Flames are not moving 4a. Defective Flame Generator Drive
4b. Flame Generator/Spinner
5.Flames are not visible 5.
6.Display shows " " 6.
7.Flames are not bright 7.
8.Heater is not turning off 8.
9.Heater is not turning on 9a. Improper operation
9b. Defective heater blower motor
9c. The HEATER function is locked.
10.Not producing enough 10a. power strip/surge protector/
heat
10b. Location of unit
11.Unit blows cool or 11. cool down cycle.
cold air after the
heater was running
12.Noise with 12a. Dirty heater blower motor
heater on 12b. Defective heater blower motor
13. Noise with flames 13a. Defective flame generator
on and heater off
13b. Dented back panel
13c. Warped Flame Generator/
14. Power cord gets 14. Normal operation
warm
15. Is it safe to place 15. Product inquiry
unit on carpet?
16. How many square 16. Product inquiry
feet will my unit
warm up?
17.Heater doesn't work, but 17a. The thermal protector has
Power and Heater switches
are in the "ON" position 17b. The HEATER function is
and thermostat is set on
the highest level.
A413
theoutlet.
electrical wall socket or switches.
Improper operation.
Defective button
Control panel circuit board failure
Motor
detached from the Flame
Generator Drive Motor
Burnt out LED board
Power cord overheating
protection has activated.
Normal operation
Defective Main PCBA
extension cord being used
drive motor.
Spinner shaft
activated.
locked.
Corrective Action
1a. Check that unit is plugged directly into a standard 120 volt outlet.
1b. Contact Customer Service for a replacement main PCBA.
2a. Check circuit breakers and move unit to another outlet.
2b. Manually press main power button from front of unit.
2c. Contact customer service to replace the control panel PCBA.
2d. Contact customer service to replace the control panel PCBA.
3a. Point directly at center of the unit.
3b. Install new battery into remote control or Replace remote control if necessary .
4a. Contact customer service for a replacement Flame Generator Drive Motor.
4b. Unplug the stove and remove the back panel and check to see if "Flame Generator/Spinner" is
correctly mounted to the Flame Generator Drive Motor.
5. Contact customer service for a replacement blue flame PCBA or red flame PCBA.
6. Check your heater cord and plug connections. Faulty wall outlet connections or loose plugs can
cause the outlet or plug to overheat. Be sure the plug fits tight in the outlet. Heaters draw more
current than small appliances, overheating of the outlet may occur even if it has not occurred with
the use of other appliances. During use check frequently to determine if your plug outlet or
faceplate is HOT! If so, discontinue use of the heater and have a qualified
electrician check and/or replace the faulty outlet(s).
7. Press the FLAME button then press the UP arrow until the flame setting is on 5.
8. Contact Customer Service for a replacement main PCBA.
9a. Manually press main power button on front of unit.
9b. Replace heater blower motor.
9c. Hold the POWER button up to 10 seconds to activate the heater function.
10a. Plug unit directly into the wall.
10b. Make sure unit is located on an interior wall or away from drafty doors or windows.
11. Normal operation, will continue to run for several minutes before shutting
down. Times will vary based on temperatures. During this time cool air will blow.
12a. Gently vacuum heater blower vents.
12b. Replace heater blower motor
13a. Contact customer service to replace the flame generator drive motor.
13b. Contact customer service
13c. Contact customer service
14. Check your heater cord and plug connections. Faulty wall outlet connections or loose plugs can
cause the outlet or plug to overheat. Be sure the plug fits tight in the outlet. Heaters draw more
current than small appliances, overheating of the outlet may occur even if it has not occurred
with the use of other appliances. During use check frequently to determine if your plug outlet or
faceplate is HOT! If so, discontinue use of the heater and have a qualified electrician check and/
or replace the faulty outlet(s).
15. It is safe to place unit on carpet but make sure any flammable
items are at least 3 feet (0.9 m) away from front and sides of the unit.
16. Provides supplemental heat up to 1000 square feet
17a. Turn the stove off and unplug the unit from the wall outlet
for 5 minutes. After 5 minutes, plug the unit back into wall outlet and operate
as normal.
17b. Hold the POWER button for 10 seconds to activate the heater function.
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