Troubleshooting / FAQ
1. There is no picture on the screen
A. Power saving mode may be on. Press any key or move the mouse to deactivate this mode.
B. Signal cable connector pins may be damaged. If there are bent or missing pins refer to the warranty page for Technical
Support assistance.
2. Missing Colors
A. If any of the red, green, or blue colors are missing, check the signal cable to make sure it is tightened securely at both
ends.
B. The pins in the cable could be loose and cause a bad connection. If there are bent or missing pins refer to the warranty
page for Technical Support assistance.
3. No image
A. Make sure the power button is ON.
B. Check whether the LCD monitor and computer power cords are connected and that there is a supply of power.
4. No Signal Input
A. Check the signal connection between the computer and LCD monitor.
5. Fuzzy image
A. Press the Auto-Adjust button on the monitor (this function only works on VGA mode).
6. Image too bright / Image too dark
A. Adjust the Brightness and Contrast through the OSD menu.
7. Irregular image
A. Check the signal connection between the computer and LCD monitor.
B. Perform an Auto Adjust by pressing the Auto Adjust button (this function only works on VGA mode).
8. Distorted image
A. Reset the LCD monitor by choosing the Recall function through the OSD menu.
9. Image is not centered
A. Adjust the H. Position and V. Position through the OSD Menu.
B. Perform an Auto Adjust by pressing the Auto Adjust button (this function only works on VGA mode).
10. Uneven color / Color too dark / Dark area distorted / White color is not white
A. Adjust the Color Settings through the OSD Menu.
B. Perform an Auto Adjust by pressing the Auto Adjust button (this function only works on VGA mode).
11. After-images or unwanted marks on the screen.
A. Allowing the monitor to display fixed images may cause this burn-in problem, please adjust the monitor to power save mode
through your video card settings or use a screen saver to protect the monitor from burn-in.
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