Troubleshooting - AeroSleep OYO Manual Del Usuario

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Troubleshooting

If the answer to your question is not in this list, our experts are happy to help:
Issue What you see in the App
OYO Monitor 'OYO Monitor
disconnected disconnected'
OYO docking 'Dock disconnected'
station
disconnected
Phone 'No internet connection'
disconnected
to internet
16
Possible causes Advice to solve the problem
1. Battery not charged Check if the Monitor battery is charged
2. Monitor out of range Check if the OYO Monitor & docking
station are in the same room
1. Internet issues Check if your Wi-Fi network is
working and set to 2,4 GHz.
Check if the OYO docking station is within
reach of the router. If not, move it closer.
2. Not plugged in Check if your OYO docking station is plugged in.
3. Docking station Go to 'Settings' in the OYO App, tap your baby's
connected to different name and then 'Wi-Fi settings'. Connect the
Wi-Fi network OYO docking station to your Wi-Fi network.
Phone has no internet Make sure your smartphone is
or Wi-Fi connection connected to internet
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