Warranty Repairs - PROZIS AURA Manual De Usuario

EN
CONSUMABLES
The gradual performance decrease caused by prolonged
use of the product's consumable components, such as bat-
teries, is not covered by this warranty unless the malfunction
is caused by faulty design, materials or production.
HOW TO MAKE A CLAIM
If the need arises to exercise the rights conceded to you
through this warranty, please contact Prozis customer ser-
vice via the communication channels provided on the Prozis
website, and follow the provided instructions or recommen-
dations. Contact and technical assistance information is also
provided at the end of this warranty.
Any claims made regarding this warranty will only be valid
if proof of purchase is presented by the original customer.
This proof of purchase may be the original invoice or receipt,
as long as it includes information regarding the date of pur-
chase and the product's model name.

WARRANTY REPAIRS

Any repairs made under this warranty cannot be made by
third parties. This warranty does not apply to any repairs, or
damage caused directly by such repairs, that have impacted
or caused the damage that is the subject of the respective
warranty claim.
EXCLUSIONS
The following situations are not covered by this warranty:
Any wear and tear of parts and components resulting
1.
from normal product use.
Cracks, dents, scratches, and other types of superficial
2.
damage that only affect the product's appearance.
Any malfunction caused by inappropriate use of the prod-
3.
uct that does not comply with user manual instructions.
Use and storage of the product not complying with user
4.
manual instructions.
Opening of the product by a third party who is not autho-
5.
rized to proceed to its repair.
Altering or changing parts or components, whether inter-
6.
nal or external.
Damage caused by battery leakage resulting from the
7.
breaking of any of its components, or from product misuse.
Malfunction or damage due to reasons that cannot be as-
8.
cribed to the production or design of the product.
Use of the product in the context of a business, occupa-
9.
tion or commerce.
Malfunction due to use that does not comply with the
10.
technical or security norms in force, or with user manual in-
structions.
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The services provided by Prozis in order to repair or fix any
fault or malfunction resulting from the verification of any of
the aforementioned excluded situations will be subject to
payment of labor, transport and component costs.
The customer shall bear all risks of loss and damage to the
product during transportation to Prozis. This warranty will be
void if the returned product arrives with labels or stickers that
have been removed, damaged, tampered with or modified
in any way.
LIMITED RESPONSIBILITY
Prozis cannot be held responsible for indirect damage or loss
due to usage of the product.
WHAT TO DO?
To request warranty service, you must first contact Prozis cus-
tomer service via the communication channels provided on
the Prozis website, and follow the provided instructions and
recommendations.
Send back the product inside its original packaging, includ-
ing all accessories and documentation, to the following ad-
dress:
PROZIS
Rua do Cais, nº 198
4830-345 Póvoa do Lanhoso
Braga - Portugal
CONTACTS
Prozis is always available for additional clarification through
their customer service communication channel at www.pro-
zis.com/support.
EN
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