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TROUBLESHOOTING
Obtaining Service
The troubleshooting chart covers most of the difficulties you may
encounter during normal operation. If you have any questions or
problems with your UPS, call your Avaya service representative or the
appropriate telephone number on the service label of your UPS.
Please have the following information ready when you call:
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Parts List
Item
Material
Code
RS9RM 6000 VA
700315054
RS9RM 6000 VA HW
700315047
EBM 240
700315062
EBC240
700315070
48" Battery Extension
None
Cord (EBC240)
PPDM L6-30&L14-30
700315120
PPDM L6-20
700315088
PPDM L5-30
700315096
PPDM IEC 309
700358609
PPDM EURO HW
700315112
PPDM HW
700315104
4-Post Rail Kit
700315138
Seismic Kit
700315146
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Avaya EBC240 Site Preparation, Installation and Operator's Manual
Model number
Serial number
Version number (if available)
Date of failure or problem
Symptoms of failure or problem
Customer return address and contact information
Material
Description
Code, RoHS
700404627
Avaya RS9RM 6000 VA UPS
700404635
Avaya RS9RM Hardwired 6000 VA UPS
700404726
Avaya RS9RM Extended Battery Module 240V (up to 2 hours)
None
Extended Battery Cabinet with Charger 240V (greater than 2 hours)
None
Call 1-800-322-4877
None
Avaya RS9RM PPDM with L6-30R, L14-30R, and 5-15R
None
Avaya RS9RM PowerPass Distribution Module with L6-20R and
5-15R
None
Avaya RS9RM PPDM with L5-30R and 5-15R
700404700
Avaya RS9RM PPDM with IEC 309, IEC 320-C13, and IEC 320-C19
None
Avaya RS9RM European Hardwired PPDM
None
Avaya RS9RM Hardwired PPDM
700404734
Black 4-Post Rail Kit
700404742
3-Unit Seismic Kit (1 UPS, 1 PPDM, and 1 EBM)
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164201531 Rev C
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