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telephone MEDION on the service hotline number. You will be sent a pre-paid transportation box suitable for return-
ing your product to MEDION. PLEASE MAKE SURE THAT YOU HAVE A BACKUP COPY OF ALL DATA ON THE
PRODUCT BEFORE RETURNING THE PRODUCT TO MEDION. MEDION shall bear the costs of postage and packaging
for returning the product and the transportation risk. However, if following examination of the defective product in
question, MEDION, in its reasonable opinion, considers that the defect has been caused by:
• your operating and/or using the product other than as instructed in the accompanying documentation;
• damage caused in transit as a result of your negligence in packaging of the product; and/or
• otherwise than in accordance with the terms of this warranty;
This warranty shall be void and you may be required by MEDION to reimburse MEDION for the reasonable costs of
postage and packaging before MEDION will return the product to you. If so and you would still like MEDION to
repair or replace the product, MEDION may do so but you will be charged MEDION's standard rates for repair and
replacement for this service.
Before returning the product, please contact MEDION via the service hotline or via the internet
(www.MEDION.co.uk). You will receive a reference number (RMA No.) on the warranty card. Please mark the out-
side of your package to ensure that this reference number is clearly visible. Please submit a letter containing as much
detailed information as possible and, a full description of the defect or fault.
This should include:
• a description of the fault;
• when it occurred, how long it has been evident and how frequently it occurs ;
• any errors message(s) displayed when using the product;
• a description of the circumstance(s) and conditions in which the fault occurs; and
• whether it is an intermittent or persistent fault;
This will greatly assist MEDION in identifying the defect, when submitted together with the defective product.
Unless otherwise instructed by a MEDION representative in all cases, the product must be returned complete with all
parts which were included with the original product. Incomplete contents of the returned package may lead to a
Restricted Warranty
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