Troubleshooting
Problem
Probable Cause(s)
Massage action
No massage function was pressed.
does not start
The power cord is not plugged in.
The power button on the chair is
not turned on.
Desired massage
The correct massage function
button was not pressed.
action does not
start
The massage function button was
pressed too quickly after the last
button.
The self-contained safety device
Massage rollers
may stop the action if the chair has
stop while in
action
operated for an excessive period
of time.
Additional press of massage function
Massage action
does not stop after
button could have restarted another
normal 15 minute
massage cycle.
auto shut off cycle
Suggested Solution
Press one of the massage function
buttons to start manual or programmed
massage.
Plug the power cord into a 120-volt
AC outlet.
Press the power button.
When pressing the massage function
buttons, watch the LED's on the
control. They will indicate the active
function.
Wait several seconds and press
the desired function again.
Unplug the chair and wait 30
minutes before restarting.
Press the power button.
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Limited Warranty
In the unlikely event that your chair malfunctions or requires repair, please contact HoMedics
8:30AM and 5:00PM EST for assistance. The customer should have the proof of purchase on
hand. A trouble shooting process is completed by the customer and the consumer relations
representative. Service will be scheduled or replacement parts sent if the chair is deemed to
need warranty service. All warranty service requires approval and authorization by HoMedics.
The determination of whether warranty service is necessary is made at HoMedics' sole discretion.
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