Troubleshooting - sunjoe 24V-X2-21LM Manual Del Operador

Troubleshooting

• Remove the batteries and the safety key before carrying out maintenance on the machine or when checking that its parts are
in proper working order.
• To avoid unnecessary hassles, consult the following table before contacting a qualified repair person with any
mechanical issues.
Fault
Mower fails to start
Mower stops while
mowing
The mower cannot
cut grass evenly
The mower cannot mulch
properly
The mower is difficult to push
The mower is vibrating at high
speed
Possible Cause
a) The safety key is not inserted
b) The batteries are flat
c) The batteries are not inserted
securely
d) The motor/blade control is
disengaged
e) The mower deck is clogged with
grass or debris
f) The grass is too tall
a) The batteries are flat
b) The grass is too tall
c) The mower deck is clogged with
grass or debris
d) The batteries or the mower
circuitry is too hot
a) The lawn is rough or uneven
b) The blade is not sharp enough
a) The mower deck is clogged with
grass or debris
b) The grass is too wet
c) The grass is too tall
d) The blade is not sharp enough
a) The grass is too tall to cut
b) The blade or the mower rear is
dragged by heavy grass
a) The motor shaft is bent
b) The blade is unbalanced
c) The blade lug nut is loose
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Remedy
a) Insert the safety key
b) Charge the batteries
c) Attach the battery packs to the
mower; press it until you hear a click
d) Press safety lock button first ,then the
switch lever
e) Clean the mower deck. Make sure the
blade is free to move
f) Set the mower to a high cutting
height. Lift the front wheels slightly by
pressing down on the handle bar
a) Charge the batteries
b) Reset the cutting height
c) Clean the mower deck. Make sure the
blade is free to move
d) Cool down the batteries and the
machine
a) Adjust cutting height
b) Sharpen or replace the blade
a) Clean the mower deck. Make sure the
blade is free to move
b) Wait until the grass is dry
c) Adjust the cutting height to the high
position to mow for the first time, and
mow again at the desired height setting
d) Sharpen or replace the blade
a) Adjust cutting height higher
a) Stop the motor, remove the batteries,
and inspect the damage. Contact with a
qualified repair person.
b) Balance the blade by grinding each
cutting edge equally or replace a new one
c) Tighten the blade lug nut