Troubleshooting
Symptom
Monitor does not
display after the
KVM cable set is
hot-plugged
Mouse and/or
keyboard is not
responding
Mouse port-
switching
function is not
responding
Cannot switch
ports by pressing
[Scroll Lock]
twice
16-11-124-933633.indb 9
Possible Cause
DVI audio/video
graphics card is not
compatible with cable
set hot-plugging
Graphics card driver
is not up-to-date
Switch needs to be
reset
Mouse does not
support this function
Mouse emulation is
disabled
Keyboard is
incompatible
with [Scroll Lock]
invocation
Action
Power off all devices on the installation;
power off the B032-DUA2; confirm all KVM
cables are properly connected; power on
the B032-DUA2; power on the computers
Upgrade to the latest graphics card driver
Power off all devices on the installation;
power off the B032-DUA2; wait five
seconds; power on the B032-DUA2
This feature is only supported by USB
3-button scroll wheel mice
Enable mouse emulation. See Keyboard
Hotkey Commands table for details
Switch to the alternate Hotkey Setting
Mode invocation keys.
9
11/23/2016 3:09:17 PM