13. Troubleshooting Procedures
Troubleshooting the Whirlpool System
Symptoms
1. Whirlpool does not
p
start/stop
start/stop.
2. Motor starts, all jets
j
are not functioning.
are not functioning
3. Whirlpool stops
p
p
automatically before
automatically before
18 minutes.
18 minutes.
4. Whirlpool does not
automatically stop
after 22 minutes.
5. Pump does not prime.
6. Noisy operation.
y p
7. Volume control arrows
do not change water
do not change water
flow as described.
flow as described.
Continued on Next Page
Kohler Co.
Probable Causes
A. No power to pump motor.
B. Jets are blocked.
C. Switch disconnected from motor.
D. Switch does not work.
E. Pump circuit board does not work.
F. Motor/pump assembly does not work.
G. Auxiliary control does not work.
A. Jet is closed.
B. Jet not installed correctly.
C. Butterfly valve does not work.
D. Auxiliary control does not work.
A. GFCI trips.
B. Suction blocked.
C. Jets are blocked.
D. Motor overheated and protection device
activated.
E. Pump circuit board does not work.
A. Pump circuit board does not work.
A. Pump shimmed too high.
A. Pump banding straps have not been cut.
B. Dislodged jet O ring.
A. Control switch does not work.
B. Variable flow valve does not work.
C. Circuit board does not work.
Recommended Action
A. Set/Reset GFCI breaker; check wiring.
B. Remove blockage.
C. Reconnect wire at switch or pump.
D. Replace switch.
E. Replace pump circuit board.
F. Rebuild or replace motor and pump assembly.
G. Replace auxiliary control.
A. Rotate jet trim ring counterclockwise to open.
B. Reinstall jet; check for O ring damage.
C. Replace butterfly valve.
D. Replace auxiliary control.
A. Identify source of fault, and correct.
B. Remove obstruction.
C. Remove blockage.
D. Check for blockage at motor vents. Remove
blockage and allow motor to cool.
Check for suction blockage. Remove blockage
and allow motor to cool.
Check for jet blockage. Remove blockage and
allow motor to cool.
E. Replace pump circuit board.
A. Replace pump circuit board.
A. Lower pump base to subfloor level.
A. Cut pump banding straps with tin snips.
B. Remove jet, replace and lubricate O ring, and
reinstall jet.
A. Replace control switch.
B. Replace variable flow valve.
C. Replace circuit board.
11
B
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