Warranty Repairs - PROZIS Spirit Manual De Usuario

EN

WARRANTY REPAIRS

Any repairs made under this warranty cannot be made by third parties.
This warranty does not apply to any repairs, or damage caused directly
by such repairs, that have impacted or caused the damage that is the
subject of the respective warranty claim.
EXCLUSIONS
The following situations are not covered by this warranty:
1. Any wear and tear of parts and components resulting from normal
product use.
2. Cracks, dents, scratches, and other types of superficial damage that
only affect the product's appearance.
3. Any malfunction caused by inappropriate use of the product that
does not comply with user manual instructions.
4. Use and storage of the product not complying with user manual
instructions.
5. Opening of the product by a third party who is not authorized to
proceed to its repair.
6. Altering or changing parts or components, whether internal or ex-
ternal.
7. Damage caused by battery leakage resulting from the breaking of
any of its components, or from product misuse.
8. Malfunction or damage due to reasons that cannot be ascribed to
the production or design of the product.
9. Use of the product in the context of a business, occupation or com-
merce.
10. Malfunction due to use that does not comply with the technical or
security norms in force, or with user manual instructions.
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The services provided by Prozis in order to repair or fix any fault or mal-
function resulting from the verification of any of the aforementioned
excluded situations will be subject to payment of labor, transport and
component costs.
The customer shall bear all risks of loss and damage to the product
during transportation to Prozis. This warranty will be void if the returned
product arrives with labels or stickers that have been removed, dama-
ged, tampered with or modified in any way.
LIMITED RESPONSIBILITY
Prozis cannot be held responsible for indirect damage or loss due to
usage of the product.
WHAT TO DO?
To request warranty service, you must first contact Prozis customer servi-
ce via the communication channels provided on the Prozis website, and
follow the provided instructions and recommendations.
Send back the product inside its original packaging, including all acces-
sories and documentation, to the following address:
PROZIS
Rua do Cais, nº 198
4830-345 Póvoa do Lanhoso
Braga - Portugal
CONTACTS
Prozis is always available for additional clarification through their custo-
mer service communication channel at www.prozis.com/support.
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EN