Warranty Repairs - PROZIS Soar Manual Del Usuario

EN

WARRANTY REPAIRS

Any repairs made under this warranty cannot be made
by third parties. This warranty does not apply to any re-
pairs, or damage caused directly by such repairs, that
have impacted or caused the damage that is the subject
of the respective warranty claim.
EXCLUSIONS
The following situations are not covered by this war-
ranty:
1. Any wear and tear of parts and components resul-
ting from normal product use.
2. Cracks, dents, scratches, and other types of superfi-
cial damage that only affect the product's appearance.
3. Any malfunction caused by inappropriate use of the
product that does not comply with user manual instruc-
tions.
4. Use and storage of the product not complying with
user manual instructions.
5. Opening of the product by a third party who is not
authorized to proceed to its repair.
6. Altering or changing parts or components, whether
internal or external.
7. Damage caused by battery leakage resulting from
the breaking of any of its components, or from product
misuse.
8. Malfunction or damage due to reasons that cannot
be ascribed to the production or design of the product.
9. Use of the product in the context of a business, occu-
pation or commerce.
10. Malfunction due to use that does not comply with
the technical or security norms in force, or with user ma-
nual instructions.
The services provided by Prozis in order to repair or fix
any fault or malfunction resulting from the verification
of any of the aforementioned excluded situations will
be subject to payment of labor, transport and compo-
nent costs.
The customer shall bear all risks of loss and damage to
the product during transportation to Prozis. This warran-
ty will be void if the returned product arrives with labels
or stickers that have been removed, damaged, tampe-
red with or modified in any way.
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LIMITED RESPONSIBILITY
Prozis cannot be held responsible for indirect damage
or loss due to usage of the product.
WHAT TO DO?
To request warranty service, you must first contact Prozis
customer service via the communication channels pro-
vided on the Prozis website, and follow the provided
instructions and recommendations.
Send back the product inside its original packaging,
including all accessories and documentation, to the
following address:
PROZIS
Rua do Cais, nº 198
4830-345 Póvoa do Lanhoso
Braga - Portugal
CONTACTS
Prozis is always available for additional clarification
through their customer service communication channel
at www.prozis.com/support.
EN
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