Troubleshooting; Warranty Statement; General Considerations; Warranty Period - PROZIS Orchid Manual Del Usuario

EN

Troubleshooting

Some issues that arise may be solved by the user. If the problem persists after having tried
the following solutions, please contact Prozis customer service.
Problem Cause Solution
The device is not working. Battery not charged. Charge battery as described.
The device stops working after Normal use. Automatic shut-off after two
two minutes. minutes on each speed.

Warranty Statement

All electrical and electronic products commercialized by Prozis via www.prozis.com are cov-
ered by the warranty applicable to the purchase and sale of consumer goods.

GENERAL CONSIDERATIONS

This document contains the terms and conditions of Prozis' warranty for final consumers.
This warranty is valid exclusively for consumers who purchase the product for non-profession-
al purposes.

WARRANTY PERIOD

Prozis guarantees the product is to remain free from material and production defects
for a 2-year period, counting from the date of initial purchase by a consumer and re-
spective delivery, or for longer if legally established by the applicable national law.
In the event that repair is required, this 2-year period is suspended during repair time.
CONSUMABLES
The gradual performance decrease caused by prolonged use of the product's consumable
components, such as batteries, is not covered by this warranty unless the malfunction is
caused by faulty design, materials or production.
HOW TO MAKE A CLAIM
If the need arises to exercise the rights conceded to you through this warranty, please contact
Prozis customer service via the communication channels provided on the Prozis website,
and follow the provided instructions or recommendations. Contact and technical assistance
information is also provided at the end of this warranty.
Any claims made regarding this warranty will only be valid if proof of purchase is presented
by the original customer. This proof of purchase may be the original invoice or receipt, as
long as it includes information regarding the date of purchase and the product's model
name.
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